The review I will have in the following paragraph will be based solely on the hosting services I availed at WebHostingWorld.net (WHW) and the experiences I had with their support team. This blog was peacefully online and functioning with 100% uptime at Freehostia before I transferred to WebhostingWord.net. Since Freehostia has disable their SMTP service, I look for a cheaper hosting provider that supports SMTP and I stumbled in WebhostingWorld.net website.
February 14, 2012 when I joined WebhostingWorld.net availing their Bronze Plan which cost just a dollar for a month of hosting service. I purchased the one year plan which is a convenient payment scheme for me.
I had no idea on how to transfer my database and files so I asked their help but it turned out that they cannot access my account even though they already had my Freehostia’s cpanel login details. So I asked Freehostia (through forums) on how to do the backup. They (WHW) successfully transferred my files later but, incomplete. I told myself it was fine – they may not be used of using other webhosting providers’ cpanel. I also asked the support team to upload my database and attached the compressed file in my email, however, they replied and said, I should attached the file with the .sql extension. That time, I started to doubt because, how could these support people didn’t know how to unpack compressed files. Well, I ended up fixing my own site.
Everything was functioning well since the move, even though they transferred my files incompletely at first. However, few days later, my website kept showing a 403 Forbidden Error. I contact the support for the second time and they said it was caused by an excessive CPU usage. I wasn’t informed that I am only allowed to consume up to 30% of Server CPU (or I may had missed reading it on the features). But what the heck was causing such CPU surge? I contacted the live chat support and they informed me that it may be caused by some plugins I installed in my WordPress blog. So I disabled all the plugins I activated a day before the 403 error showing up.
Here came another day and I got the same error again. I contacted the support again and they said they disabled my account for the same reason. They also said that they can no longer host my site and so I have to update to their VPS Hosting which is a lot more expensive. So I decided to move away.
It was March 9, 2012 when I informed the support about me leaving their hosting platform because of getting frequent 403 Forbidden error. They replied saying that my site was functioning well. I told them that it was no longer hosted on their servers. I also told them that they are not good on checking the history of their customer complaints that is why they were often lost. They had no reaction on that. At such point, I was still subject of the 30-day Money Back Guarantee. Now, when I followed up my request, they said, my account is out of Money Back Guarantee. Wow! – That was my reaction learning that my instincts are true. This is their modus!
I filed a dispute with PayPal regarding the issue and I am still waiting for the resolution.
My general assessment:
- WHW’s 30-Money Back Guarantee is not true.
- The support team has no initiative in backtracking the history of complaints
- The cheap hosting is just a front. When you’re hooked, they’ll ask to upgrade to a very expensive plan.
The document below shows one of the conversations I had with their support team.