Please call the bank po.

No, MJ. You have to monitor your transaction history.

If the money has not been claimed for a specified period of time, ma-cre-credit back yun sa account mo. Di lang ako sure kung ilang buwan ba dapat ma tengga yung pera bago bumalik sa account mo. 30 days? 60 days? I am not sure.

Kung gusto mo ng mas mabilisan, may option ka to cancel the transaction. Tawag ka sa banko to process the cancellation. Babalik sayo ang pera mo within 3-5 banking days after mo ma-file ang cancellation request.

The code should be available within 3-4 hours. The code will be texted to the receiver. If your receiver did not receive the text from Palawan, then:

• The number you provided is probably incorrect
• The remittance transaction failed

To validate, check your transaction history. If the remittance was successful, then you will also find the code in the transaction history.

ALWAYS check your transaction history.

Kung nag-fail or failed ang transaction, uulitin niyo lang po.

Yes, Around 11AM na ng Monday.

I think so, po. Pero di ko pa nasubukan. Mas maigi po na magtanong kayo sa bank.

The exact address doesn’t really matter. Only the names, transaction code, and contact numbers are required upon pick up.

You can fill up the required address fields with your purok/sitio.

Sinubukan niyo po bang e-check ang transaction history?
Tama po ba ang recipient cellphone number na nilagay niyo?

Kung OO ang sagot niyo sa lahat, tumawag na po akayo ng banko.

Nabawas n sa account ko ung pinadala ko pero wala parin ung transaction no. Ano po ggawin ko?

Based sa experience ko, kung ang status ay PICKUP ay na pick up na siya. Pero wala pa akong nakikitang official documentation from Unionbank na nagsasabing tama ito. Kaya mas maigi na itanong niyo na rin sa receiver kung na pick up na ba talaga.

Possible reasons, @Liza:
Hindi successful ang transfer. Kung successful ang transfer, may ma-re-receive ka na email tapos mag-a-appear din yan sa transaction history mo.

Successful transaction per nag fail ang transfer. Makaka receive ka ng app notification. Mag-a-appear din yan sa transaction history.

To view the transaction history, open mo yung UnionBank app, and then from the upper-right corner display, tap > Transactions.

3-5 hours

Hi po, tanong ko lang po nagsend po ako ng money to palawan nung august 1 until now po wla pa po text notification yung pinadalhan ko mag fo 4 days na po ngayun tapos chineck ko po ung history ko po sa remittance center wla pong nkalagay doon . Salamat po

Tawag po kayo sa bank.

Hello. If the status of the transaction is “Pick-up”. Then this does really mean na napick up na yung pera? Haha. Just to confirm lang po.

Wala pong text notification after ma-claim. But you have two options to know kung na-claim na:

• Ask the receiver kung na receive na niya
• Open mo yung Unionbank app. From the upper-right corner dispaly, tap > Transactions, and then select a money transfer transaction. If the status indicates PICKUP, then na pick up na po yung pera. Wala ka na ring option para e-cancel ang transaction.

Salamat po.

You can view the code on the app. From the upper-right corner of the Unionbank home screen, tap . Tap Transactions, and then select the transfer money transaction.

The transaction title starts with “Your transfer is ready for pick up.”

For that case po, since hindi ko alam kung ano reason kung bakit nag fail, I suggest that you call the bank directly. See https://www.unionbankph.com/contact-us for more information.

Normally, it will take only 3 to 5 hours for the bank to clear the transaction and make it available for pick up in Palawan.

However, if you send it on weekend or after cutoff on Fridays, the money will only be available for claiming the following Monday.

That’s why for my case, it took 2 days because I sent the money on a Saturday.

It takes 2 days?

UPDATE: My father already received the transaction code and has able to claim it today. The money was sent Saturday evening (June 20, 2020).

The only possible reason I know is: you send it on weekend. Though the process is electronic, it may need a bank employee intervention to clear the transaction. Please wait until the next working day.

I also tried sending one on Saturday. My father did not receive the transaction code as of this writing/reply.